Return & Exchange Policy

Product Exchange Policy

Eligibility for Exchange

You are eligible for a 100% replacement if:

• The product has a manufacturing defect, such as:
  • Broken edge guard around the paddle
  • Broken paddle handle
  • Scratched, dented, or uneven paddle surface
  • Missing paddle accessories
  • Missing Facolos authentication label or anti-counterfeit seal
• The product was damaged or scratched during shipping
• The wrong product was delivered

Exchange Requirements

To process an exchange, please provide:

• A video of the unboxing recorded within 48 hours of receiving the package (or contact Facolos for special support).
• A video of the repackaging process when returning the product.
• The original packaging and invoice, ensuring the product is not physically damaged (scratched, broken, or chipped due to external force).

Exchange Process & Shipping

• Once Facolos receives your returned package, the exchange will be processed within 5 business days.
• Facolos covers all shipping costs related to the exchange.